ShredlyticsShredlytics · Support
Product Support
For help with the Shredlytics iPhone app, email support@shredlytics.com. Include your app version, iPhone model and a description of what happened. Account › Message us in the app can prepare an email with device and version details.
The app is in development. These notes describe the current development version; features and controls may change before release. See the product page for public availability.
Technique feedback, coaching and progression
How should I use the feedback?
The development app provides experimental movement estimates and coaching prompts, alongside sport-specific lessons and drills. Use them as a starting point for reflection and practice. Their technique accuracy and effectiveness have not yet been validated; phone placement, reception, terrain and conditions affect the results. An instructor can provide direct observation of your technique.
Does a higher score mean my technique improved?
A score change alone does not establish improved technique. Compare the context of the sessions, including the sport, terrain, conditions and phone placement. Session history and score trends help you look back over time; they are not a validated assessment of ability.
Recording a day
A session did not record
Check that location access and Precise Location are enabled for Shredlytics in iPhone Settings. Also check Motion & Fitness permission. The recording control depends on proximity to a resort in our catalog. If it does not appear, send us the resort name and your app version.
Can recording continue with the phone locked?
The app is designed to continue an active session with the phone locked. Start a session before putting the phone away, and end it when you finish. Automatic run and lift detection can miss or misclassify parts of a day; GPS reception, permissions and phone placement affect results.
Battery use
Continuous location and motion recording uses battery. Cold temperatures can reduce battery life further. Start with a charged phone and monitor battery use during testing; we do not promise a full day of recording on every device.
Maps and riding information
A trail match or resort detail looks wrong
Send the resort name, trail or lift, and what you expected to see. A link to an official resort source helps us review a correction. In-app map correction submissions can include a pin or drawn line. We review changes before updating the data, and cannot promise a particular turnaround time.
Can I rely on a route or movement score?
Maps and routes can be incomplete, out of date or incorrect. Follow resort signs, closures and staff instructions. Movement scores and coaching prompts are experimental estimates, with no established technique accuracy. They do not replace an instructor or determine whether terrain is safe for you. See our terms of use.
Your account and data
Why is my route missing on a new phone?
Supported session summaries sync to your account. Recorded route points and replays are stored locally and do not restore from our servers. Signing into another phone does not transfer those route points.
Who can see my activity?
Your Shredder Tag, avatar and community posts can be public, including on the resort website. Your optional name is shown to friends. Account settings control friend activity sharing and leaderboard participation. A resort or matched trail with a timestamp is location-related information; see the privacy policy for the full explanation.
How do I delete my account?
While online, open Account › Delete Account and complete the confirmation. The app clears linked live server data and that account’s local storage after the server confirms success. If the request fails, retry with a connection. If you cannot sign in, email support from your account address. An email request does not remotely erase another device’s local copy; existing provider backups expire separately.
How do I get a copy of my data?
Email support to request your account data. For a locally recorded day or run, use the app’s GPX export option on the device that holds its route. We cannot export route points that were never sent to our servers.
Company and other inquiries
Shredlytics is developed and operated by Shredlytics LLC. For company inquiries or resort information corrections, email hello@shredlytics.com.